Shipping policy

Shipping Policy

Effective Date: 29 August 2026

At Karipap Pusing NH, we take care to ensure that all frozen products are properly packed before being handed over to our delivery partners.

1. Delivery Coverage

We provide delivery services to selected areas based on the delivery options available at checkout.

Delivery availability may vary depending on the customer’s location, delivery partner coverage and operational conditions.

2. Processing Time

Orders will be processed and prepared according to our operating schedule.

Processing time may vary depending on order volume, stock availability, weekends, public holidays and other operational circumstances.

Customers will receive their order once it has been prepared and handed over to the selected delivery service.

3. Delivery Time

Estimated delivery times are provided as a guide only and are not guaranteed.

Delivery may be delayed due to:

* Traffic conditions
* Weather
* Delivery partner delays
* High order volume
* Public holidays
* Incorrect or incomplete delivery information
* Other circumstances beyond our reasonable control

4. Frozen Product Delivery

Our products are frozen food items and are packed accordingly before dispatch.

During transportation, minor temperature changes or partial thawing may occur. This does not automatically indicate that the product is damaged or unsafe.

Upon receiving your order, customers are advised to transfer the products into a freezer as soon as possible.

5. Customer Responsibility

Customers are responsible for providing accurate delivery information and ensuring that someone is available to receive the order.

Karipap Pusing NH will not be responsible for delays, failed deliveries or product deterioration caused by:

* Incorrect address or contact details
* Customer being unavailable to receive the order
* Failure to respond to the delivery driver
* Customer-requested delivery delays
* Improper storage after receiving the order

6. Delivery Issues

If you receive the wrong item, incomplete order or visibly damaged package, please contact us within 24 hours of receiving the order.

Customers may be required to provide clear photos or videos of the product and packaging for verification.

Please refer to our Return & Refund Policy for information regarding eligible refunds or replacements.

7. Delivery Charges

Delivery charges are calculated based on the selected delivery method, delivery location and applicable rates shown at checkout.

Delivery fees are non-refundable unless the delivery issue is caused by an error on the part of Karipap Pusing NH.

8. Delivery Partner

Orders may be fulfilled through third-party delivery partners. Once an order has been handed over to the delivery partner, delivery times and handling are subject to the delivery partner’s operational conditions.

9. Contact Us

For any questions regarding your order or delivery, please contact Karipap Pusing NH through our official customer service channels.

By placing an order through our website, customers acknowledge and agree to this Shipping Policy.

Karipap Pusing NH
Frozen Karipap • Freshly Prepared • Quality Guaranteed